Services & facilities
Wi-Fi, left luggage, forex, medical help, accessibility and everything else — with the prices and phone numbers that are actually published.
Free airport Wi-Fi
Connect to #MumbaiAirportWiFi, open a browser and the login page loads.
With a working phone number
Enter an active local or international mobile number. An OTP arrives by SMS — enter it and you are online.
No SIM, no roaming
Go to an information desk or Wi-Fi kiosk with photo ID: passport for international passengers, or driving licence, PAN card or Aadhaar for domestic. ID verification is mandatory under Department of Telecommunications rules — it is not the airport being difficult.
Kiosks are on Level 2 arrivals, Level 3 domestic and Level 4 international departures.
About the "30 minutes free" claim
You will find this repeated across travel sites. The airport does not publish a time limit on its current Wi-Fi page, and the 30-minute figure appears to date from an older Tata Docomo arrangement.
Plan as if it may be time-limited: download boarding passes, offline maps and anything you need before you rely on it.
Currency exchange, ATMs and tax
Currency exchange
Operators at CSMIA are EBIX Cash, Akbar Forex, SBI and Weizmann Forex.
- EBIX Cash — T2 Level 4 check-in, Level 3 domestic, post-immigration near Gate 69, Level 2
- Akbar Forex — T2 arrivals Level 2 and the departures security hold area
- SBI and Weizmann — T2 arrivals Level 2
ATMs
Available 24 hours across both terminals, in arrivals, departures and on the city side before security.
Banks represented include IndusInd, Bank of Baroda, Kotak Mahindra, SBI, DBS, Union Bank of India and Citibank.
No tourist tax refund
India has no operational GST refund scheme for departing visitors. The provision exists in law but no procedure has been notified and there are no refund counters.
The saving is instead built into prices at stores beyond immigration — so buy there rather than in the city.
Left luggage, wrapping and porters
Left luggage / cloak room
Operated by Manque Global Airport Services. No pre-booking needed, no weight limit per bag, and you may deposit at one terminal and collect at the other.
| Duration | Cabin bag (≤7 kg) | Check-in bag |
|---|---|---|
| Up to 6 hours | ₹200 | ₹270 |
| Up to 12 hours | ₹350 | ₹480 |
| Up to 24 hours | ₹900 | ₹1,050 |
| Up to 72 hours | ₹2,800 | ₹3,200 |
| Inter-terminal delivery | ₹250 | ₹350 |
- Terminal 1
- Arrival hall exit ramp · +91 96190 23052
- Terminal 2
- International, Level 1, P4 · +91 96190 20490
Note The operator's own pages state the maximum duration inconsistently — 72 hours on one, three months on another. The published tariff runs to 72 hours; longer storage by arrangement.
Baggage wrapping
Provided by Safe Wrap. Cash, card and UPI accepted.
| Terminal | Price per bag | Where |
|---|---|---|
| T1 | ₹400 | Near Gate 1, by the self-check-in kiosks |
| T2 | ₹600 | Check-in area at gates 2, 4, 5, 7, 8; kerbside at gate 3 |
Porter service — "Skycap"
Pre-book on the operator's platform or walk up subject to availability. Charged per booking, not per bag, and terminal-specific. Does not include a wheelchair or stroller.
| Service | Price |
|---|---|
| Domestic arrival or departure | ₹600 |
| Domestic round trip | ₹900 |
| International departure | ₹800 |
| International arrival | ₹1,500 |
| International round trip | ₹2,070 |
Medical, pharmacy and children
Medical centres
Staffed with doctors and paramedics, with advanced life-support ambulances 24 hours.
T1: departure hall.
T2: departure hall (right side, after Island M), near aerobridge gates 68
and 46.
Emergency: +91 22 6685 0108
Pharmacy
Apollo Pharmacy, open 24 hours.
T1: departure hall.
T2: international departures opposite Gate 69, and in the departure check-in
area. Prescription and OTC medicines, baby care, Ayurvedic and personal care.
Baby care rooms
Private rooms for feeding and changing at both terminals.
T1: pre-security near gates 9–20; post-security
opposite gates 22–23.
T2: arrivals Level 2 east and west; departures behind Island P,
post-immigration, Level 3 near Theobroma and near Gate 42. Strollers from information desks.
Vaccination
Yellow fever and polio vaccination at the Airport Health Organisation, Sahar Approach Road, Monday to Friday 10:00–13:00. Stretcher transfer between terminal and aircraft is free; transfer to a nearby hospital is ₹2,000.
Travelling with reduced mobility
Wheelchair assistance should be requested when you book your ticket, or by calling your airline's contact centre. Same-day help is available at the wheelchair assistance desk on the departures kerbside.
- T1 assistance
- +91 8657042448
- T2 assistance
- +91 8657042440
- Stretcher passengers
- Request through the airline at least 48 hours ahead. The terminal–aircraft transfer itself is free.
- Nodal officer
- T1 +91 9833301321 · T2 +91 9833301319
- Appellate authority
- +91 22 66850662 · national grievance portal: airsewa.gov.in
- Trained staff at key checkpoints in both terminals
- Help phones with braille markings at arrivals, the security hold area and departures
- Accessible information desks staffed by passenger service representatives
- Buggy transport within the terminal via the paid Pranaam service
Pranaam meet & greet
The airport's own paid VIP assistance service, for arrivals, departures and transits, in three tiers — Elite Plus, Elite and Platinum — plus the standalone Skycap porter product.
Typically includes a personalised escort through formalities, baggage handling and buggy transport within the terminal, with lounge access on premium tiers.
Bookings +91 8879992399 / +91 8879992398. Prices are not published. Office at P7, Level 3, CSMIA, Sahar, Andheri East, Mumbai 400099.
If you have left something behind
Report it online
Use the airport's lost-and-found portal with your name, contact details, the date and place of loss, a description, the terminal and your flight number.
Or go to the counter
T1: departures level, next to the airport police station, Santacruz East — +91 9930144272.
T2: ground transportation lobby, Level 1, Sahar — +91 9619050580.Collect within the window
Items are held at the airport for 24 hours, then moved to a warehouse. Collection is 09:30–17:30, closed on 2nd and 4th Saturdays, Sundays and public holidays. Bring government photo ID and your boarding pass; an authorisation letter if collecting for someone else.
Everything else you might need
Prayer rooms
Multi-faith and open to all, listed at T2 only. International post-immigration: Level 4 near gates 47 and 65. Domestic post-security: Level 3 near gates 86 and 43. Pre-security: Level 3 east and west. No attached ablution facilities — the nearest restrooms are adjacent.
Smoking lounges
Enclosed and ventilated. T1 arrivals near belt 5; T1 departures near gates 26–27 and gate 1. T2 arrivals between belts 1–2, near belt 5 and belt 12. T2 international departures in the Level 4 retail area and near gate 68; domestic Level 3 retail area and gates 42 and 47.
Working
Business centres sit inside the Adani Lounges, with complimentary printing in the Level 3 West premium lounge. Aviserv Lounge East in arrivals has meeting rooms, as does Niranta. Note we found no evidence of a Regus or branded coworking centre at CSMIA despite frequent claims.
Information desks
T1: kerbside near Gate 2, departures. T2: arrivals near belts 1–2 and opposite belts 13–14, the international hall between belts 8–9, arrival plaza kerbside between gates A–B; departures kerbside lanes 1 and 2, check-in hall near islands D and H, and the Level 3 and Level 4 retail areas. 24-hour helpline 1800-572-111111.
Children
A play zone is listed among CSMIA's facilities and is described elsewhere as a jungle-themed indoor area at T2 for ages 2–12, open 24 hours — though the location, age range and hours are not confirmed by the airport. Hamleys and Lego stores are at both terminals.
Self-service
Self check-in kiosks and self baggage drop operate at both terminals. Baggage trolleys are free of charge throughout.